Workplace Essentials

Training For Service Companies

Workplace Essentials 2020-01-17T08:15:29-05:00

Celebrating Diversity

Standard course duration: 2-4 hours

In order to be successful in achieving business objectives it is necessary to understand and utilize to the fullest advantage the changes that have occurred in the diversity of the workforce over the last ten to fifteen years. The workplace is composed of individuals who are more diverse than ever before, who are proud of that diversity and who seek to have it recognized and appreciated. Their ethnicity, religion, racial heritage and other factors combine to make every person unique. This course provides an understanding of diversity and what it means to your Company. It describes the means by which your employees can appreciate and even celebrate each other’s diversity.

This course covers the following major topics: 

  • What diversity and related terms mean
  • The four cornerstones of diversity
  • The STOP technique
  • Understanding and identifying stereotypes
  • Using politically correct language
  • Managing for diversity

Upon completion of this course participants will understand what diversity means; they will have learned how diversity has changed, and is still changing, the world. Participants will able to deal with, and even prevent, discrimination; they will have learned and be capable of applying “Managing for Diversity”, the management style that encourages and gets the utmost benefit from diversity. They will have learned how to “Celebrate Diversity”.

Workplace Ethics and You

Standard course duration: 2-4 hours

A major problem with ethics in the workplace is that what may seem perfectly ethical to one person will be totally unethical to someone else. Another problem is that there is no easy way to solve every ethical difference concerning the appropriate decisions to make or the appropriate ethical path to follow. This course provides the means by which participants can address these problems. It will help them define their own ethical framework and teach them tools and techniques to make solving ethical problems easier. The course looks at a large variety of case studies participants will use to practice making ethical decisions in a safe environment.

This course covers the following major topics:

  • The definition of ethics, values and morals
  • Identification of participants’ own values
  • Basic philosophical approaches
  • Ethical decision-making tools and techniques
  • Resolve or avoid ethical dilemmas with co-workers, supervisors, clients and company policy
  • Recovering from an ethical mistake

Upon completion of this course participants will understand the value of ethics; they will able to recognize their own values and moral principles. Participants will have the tools to be able to make better decisions to avoid ethical dilemmas; they will have learned to identify ways to improve ethics in the Company’s workplace and how to start developing a workplace code of ethics.

Workplace Harassment

Standard course duration: 2-4 hours

The tolerance of workplace harassment has been drastically changing in recent years. Behaviors that used to be commonplace and “accepted” as the cost of keeping a job are rightfully no longer tolerated. Harassment claims now cost Companies many millions of dollars a year to litigate or settle. Companies are becoming more proactive in preventing or quickly and effectively responding to claims of harassment not only because doing so saves them the cost of potential lawsuits, but also because they have a responsibility to protect their employees from harassment. This course provides the means by which Companies can protect themselves and their employees from harassment. It provides answers to the following questions, and more: “How do we prevent harassment from occurring?”; What policies do we need to put in place?”; “What should management do to protect employees?”; “If a complaint is filed, what do we do?”.

This course covers the following major topics:

  • Types of harassment
  • The benefits of harassment training
  • Preventing harassment
  • Protecting yourself from harassment
  • Confronting the harasser
  • The four-stage complaint resolution process
  • False complaints

Upon completion of this course participants will understand what behavior is and is not appropriate in the workplace, and why; they will be able to help create and implement a corporate harassment policy. Participants will have the tools to be able to protect themselves from harassment incidents and complaints; they will understand the four-stage complaint resolution process.

Workplace Violence

Standard course duration: 2-4 hours

Workplace violence has many causes. Most of the time there are warning signs if you know what to look for. The two major aspects of workplace violence that Companies are most interested in are “How do we prevent it?” and “How do we respond to it if it does occur?”. This course provides an understanding of what workplace violence is and how to identify some of its warning signs. It provides both an individual and organizational approach to managing anger, and preventing and responding to violence.

This course covers the following major topics:

  • Warning signs of violence
  • The seven step anger management process
  • Communication skills
  • Stress management techniques
  • The nine components of a violence prevention program
  • The fourteen stages of threat response
  • Developing a risk assessment program

Upon completion of this course participants will understand what workplace violence is; they will be able to identify some warning signs of violence. Participants will have the tools to be able to manage their own anger; they will know what to do if a violent incident occurs in the workplace, on both an individual and organizational level.

Self-Care and Preventing Burnout

Standard course duration: 2-4 hours

This course provides participants with an understanding of burnout on a personal, professional level; what it is, what causes burnout, how to identify it and most important – how to prevent it. The course objective is to create awareness of burnout symptoms and to have each participant develop his/her own resources and approaches for preventing and eliminating it.

The topics covered in either presentation or participative exercises include:

  • Left brain-right brain balance
  • Thinking out of the box
  • Self awareness
  • Positive affirmation
  • Staying ahead
  • My motivators
  • Commitment to the organization
  • My role in the organization
  • Negotiation skills
  • Dealing with emotions
  • Managing conflict

Upon completion of this course, participants will understand the potential and symptoms of burnout and will be able to take proactive means to prevent it. They will be able to step back, see the larger picture, and mentally reenergize themselves using the specifics of their roles, responsibilities and capabilities. They will also be able to better manage and depressurize potentially stressful situations that can contribute to burnout.